Privacy statement & policy

Privacy Statement & Policy

Wolters Kluwer Nederland BV (hereinafter referred to as “Wolters Kluwer”) respects your privacy and ensures that you can entrust your personal data to Wolters Kluwer. During your contacts with Wolters Kluwer, certain data are collected from you and processed. Since you can be personally identified using these data, these data are ‘personal data’. You can find all the information on what personal data Wolters Kluwer processes and how Wolters Kluwer handles them properly below.
  1. This Privacy statement & policy
  2. Personal data in the possession of Wolters Kluwer
  3. Processing of personal data by Wolters Kluwer
  4. Sharing of personal data by Wolters Kluwer
  5. Your rights
  6. Wolters Kluwer security policy
  7. Minors
  8. Contact details

  1. This Privacy statement & policy
  2. This Privacy statement & policy is applicable to all the personal data that Wolters Kluwer collects from you and processes. By making use of the (mobile) website, apps and other services of Wolters Kluwer, you agree that this Privacy statement & policy is applicable to all personal data processed by Wolters Kluwer. Wolters Kluwer reserves the right to change this Privacy statement & policy at any time. You can always find the applicable version on the Wolters Kluwer website.

  3.  Personal data in the possession of Wolters Kluwer
  4. The following data are collected and processed by Wolters Kluwer. Data that you directly provide to Wolters Kluwer:
    • Identification and contact information: last name, first name, address and place of residence, e-mail address, telephone or mobile phone number, date of birth, age, gender, etc.;
    • Financial information: bank account number, BIC code, name of the account holder, etc.;
    • Login data related to a user account: (user) name, e-mail address, password, security question and answer, connection times, etc.;
    • Complaints or feedback via our support channels on your Wolters Kluwer experience, comments, suggestions, testimonials and any other feedback;
    • Other data and content that are exchanged, communicated and shared by you yourself via the Wolters Kluwer, (mobile) websites, apps, etc., such as, among other things, text, images, sound recordings, etc.
    Data that you provide through use of the (mobile) websites and apps When you make use of the (mobile) websites or apps of Wolters Kluwer, the following information can be processed: pages visited, websites and search queries by means of cookies (link to Wolters Kluwer cookie policy), data that you yourself enter on the websites or in the apps, and other data to which you have granted Wolters Kluwer access (such as for example location data, etc.). Data from other sources Wolters Kluwer can also collect and process data via other sources, such as, among other things, by purchase or rental of data collected by suppliers that specialise in this, partners of Wolters Kluwer, public sources, social media, etc. You are not required to provide your data to Wolters Kluwer or to consent to the processing. However, in certain cases it will be necessary to communicate personal data to Wolters Kluwer, so that proper service can be provided and the applicable legislation can be observed.

  5.  Processing of personal data by Wolters Kluwer
  6. Personal data are processed by Wolters Kluwer for the following purposes:
    • Establishing and implementing an agreement with you (such as concluding a license, ordering service, etc.), as well as invoicing, following up and collecting these invoices, possibly via third parties;
    • Making it possible to exchange, create and delete certain information and/or contact other users on (mobile) websites, apps, etc.;
    • Helpdesk
    • Continuously improving, maintaining and optimising our services, (mobile) websites, and apps, and securing them, as well as optimising the general, commercial and marketing strategies of Wolters Kluwer;
    • Personalising the services to be delivered to you and the accompanying supporting services, information on use, service messages or other related (electronic) messages;
    • Sending advertisements, newsletters and information that is directed and optimally tailored to you. For this purpose, Wolters Kluwer can bundle your preferences and interests in a profile;
    • Observing the regulations applicable to Wolters Kluwer in the broadest sense;
    • Other specific purposes for which separate consent can be requested.Automated decision-making (decision exclusively based on automated processing).

  7. Sharing of personal data by Wolters Kluwer
  8. Wolters Kluwer can exchange the personal data that are processed with parent companies, sister companies and subsidiaries within its own group. Furthermore, personal data can also be shared with partners, suppliers or other agents of Wolters Kluwer when processing by these third parties is necessary for establishment, implementation, use, access or handling relating to services, (mobile) websites, apps, etc. The personal data can also be used by third parties to send you offers, newsletters and other commercial information. If you do not wish to receive this, you can always contact us to have this use of the personal data stopped (see item 8 of this Privacy statement & policy). Finally, personal data can also always be anonymised and shared with third parties. In this case you can never be identified using these anonymised data.

  9. Your rights
  10. You always have the right of access to and correction of your personal data that Wolters Kluwer processes. You also have the right to deletion of your personal data, limitation of the processing and transferability of your personal data, insofar as the applicable regulations so provide. You can revoke your consent given for certain processing operations at any time and object to the use of your personal data for direct marketing, the transmission of your personal data to third parties (when this transmission is not necessary for the Wolters Kluwer service provision) and the compilation of your profile. You can contact Wolters Kluwer for this purpose via the contact information listed in item 8 of this Privacy statement & policy. You also have the right to file a complaint with the supervisory authority.

  11. Wolters Kluwer security policy
  12. Data security To optimally protect your personal data, Wolters Kluwer takes all reasonable measures and applies best practices to prevent loss, misuse, disclosure, unauthorised access or alteration of these personal data. The necessary measures are taken to provide an adequate level of security at both the technical and the organisational level. Payment details are always protected in accordance with the standard encryptions that are customary to protect sensitive financial information. Data storage Wolters Kluwer will not keep your data longer than necessary for them to be processed, taking into account the mission of Wolters Kluwer to be able to properly answer questions from customers, improve the quality of the service provision and observe its own legal obligations.

  13. Minors (children under the age of 16)
  14. Wolters Kluwer never knowingly collects or processes personal data of minors without permission of a parent or guardian, which must be given to use the services, (mobile) websites, apps, etc., of Wolters Kluwer and thereafter exercise the rights with regard to the data of the minor. If personal data of minors should however be processed in good faith, Wolters Kluwer will delete them from its files as soon as possible after having been informed of this.

  15. Contact details
  16. For specific questions about how Wolters Kluwer Nederland BV manages personal data, please contact For further information about how Wolters Kluwer manages personal data, please contact