Privacy statement & policy

Privacy Policy Wolters Kluwer Nederland B.V.

Wolters Kluwer Nederland B.V. (hereinafter referred to as: “Wolters Kluwer”) values and respects your privacy. We have drafted this Privacy Policy to explain to you why we may process personal data and how your privacy is protected when you visit our website or contact us in any other way.  

Purposes of processing

We process your personal data for various purposes. Below we specify which personal data we process for each purpose, on what basis and how long we store this personal data. Visiting our website By visiting our website, you may automatically provide us with some technical information transferred by your web browser. This automatic transfer includes the following categories of personal data:
  • Public IP address of your device;
  • Requested page and time;
  • ‘User agent’ information, which typically includes information such as your operating system and browser type, version and language.
These cookies are collected via cookies. If you would like to know more about the cookies we use, please check our Cookie Policy.

These kinds of personal data are necessary to enable you to access the website, or to correctly load its content. In some cases, the processing is based on your consent. In addition, we have a legitimate interest to enable you to properly access and use our website and its features. With this information we safeguard the security of our website, find and fix ‘bugs’ and make other improvements on our website.

The aforementioned personal data may be stored for a period that is reasonable for the purposes described above. Such personal data is normally stored for no longer than one month. An exception may apply if we are legally required to store this personal data (for example if we are legally compelled to do so by a competent authority), or if we need it as proof (for example of an attempt to compromise the security of our website).

Contacting us and requesting services or information from us

We publish our contact details and a contact form on our website, to enable you to contact us with a question or request for a demo. In this case, any information that is provided by you is used to respond to your question or request. This information often includes identification and contact information (e.g. first and last name, email address, phone number and job title).

We process this personal data for the proper execution of a contract or entering into a contract with you or your organisation. The personal data is stored as long as the correspondence is ongoing.

Contracting and provision of services

When you (on behalf of your organisation) proceed to request, purchase and/or use any of our products and/or services, further information may be requested from you or your organisation (such as bank account information and other information for invoicing and payment). In this case our grounds for processing are the proper execution of a contract or taking steps prior to entering into a contract with you or your organisation. When we provide our products and/or services to you, we may process other relevant information, such as:
  • Login information related to your user account: (user) name, e-mail address, password, security question and answer, connection times, etc.;
  • Complaints or feedback via our support channels on your Wolters Kluwer experience, comments, suggestions, testimonials and any other feedback.
  The information mentioned in this paragraph will be processed by us as long as is necessary for a proper execution of the contract or compliance with legal (tax) obligations. For example: we will process login information and such until our contractual obligation to provide services has ended and we will process invoices for a period of 7 years in order to comply with Dutch tax law.

Job applications

Should you apply for a job at Wolters Kluwer, then we will process all the information you provide us with, for example the personal data on your CV and/or supporting letter.

Our legal ground for processing your information in the context of your application for a job with us is the execution of the contract, considering entering to this contract falls within this legal ground.

Your personal data is stored for 4 weeks after the application process has ended. If you have given us permission to store your personal data for a longer period, we may store your personal data for up to 1 year after the application process has ended.

Sharing your personal data by Wolters Kluwer

Wolters Kluwer may share your personal data with its parent companies, sister companies and subsidiaries within its group and third parties as far as this is necessary for the execution of the contract and/or to comply with statutory obligations. If we need to engage any external party to process your personal data, we make sure that party agrees to the necessary personal data protection obligations in order to protect your personal data

Your rights

The GDPR provides you with the following rights:
  • The right of access to and/or correction of your personal data;
  • The right to delete your personal data from our systems and/or restrict us from executing certain processing activities;
  • When we process your information based on your consent, then you always have the right to revoke such consent;
  • The right to transfer your personal data to another organisation (‘right to data portability’);
  • The right to object to certain types of processing.
If you want to execute any of your legal right, please contact us by using the contact details listed at the bottom of this Privacy Policy. In order to prevent that somebody pretending to be you can get access to your personal data or get us to erase or change it, we may ask you to provide proper proof of your identity. If you have any complaints about our processing of your personal data, you can contact our Data Protection Officer (DPO) by using the contact details below. We will do our absolute best to help and contact you quickly and effectively. You can file a complaint with us and in accordance with the GDPR, you have the right to file a complaint with the national supervisory authority responsible for the protection of your personal data.


To optimally protect your personal data, Wolters Kluwer takes appropriate measures and applies best practices to prevent loss, misuse, disclosure, unauthorised access or alteration of your personal data. For example:
  • Our hosting provider is ISO 27001 certified;
  • Laptops and phones of our employees are password-protected and encrypted;
  • Our physical premises are secured using measures such as access chips;
  • Access to personal data and systems is restricted on need-to-know basis;
  • Online personal data transfer is protected using Transport Layer Security (TLS) technology.

Contact details

If you have any questions about cookies or this Cookie Policy, you can contact us by using the following contact details:
Company name: Wolters Kluwer Nederland B.V.
Address: Jollemanhof 8, floor 1 1019GW, Amsterdam, The Netherlands
Telephone number: +31 (0)20 33 01 682

Amendments to Privacy Policy

Wolters Kluwer reserves the right to change this Privacy Policy at any time. This document is most recently revised in August 2019. You can always find the applicable version on the Wolters Kluwer website.